ALLBEST provides comprehensive and timely technical support services. You can contact us through various methods such as phone, email, and WhatsApp. Our customer service and technical support team is online 24 hours a day, and they will respond to your needs within 30 minutes.
After receiving your technical request, we will arrange for a dedicated person to contact you and inquire about your confusion in detail. You can upload relevant pictures or videos to help technicians better understand the actual situation of the machine.
The technician will provide remote diagnostic services, analyze the cause of the equipment failure, and guide you through troubleshooting or simple repair operations by phone or video. Be sure to operate under the guidance of professional technicians, and do not disassemble or repair the equipment without authorization to avoid further damage to the equipment.
If the fault cannot be resolved remotely, you can make an appointment with a technician for on-site repair.
If you have any questions about payment methods, it is recommended to consult ALLBEST. We have experienced sales staff and technical teams, and you will get professional advice and help here.
ALLBEST will provide a technical operation manual for each plate laser cutting machine. You can conduct preliminary learning of the equipment based on the operation manual.
If you encounter problems such as equipment installation and debugging, basic operation, and parameter setting during the learning process, you can contact our technical staff. They will provide remote training and technical support through video, remote control, and other methods.
ALLBEST also provides factory training services for customers. You can send operators to our factory to complete the training and experience the equipment operation and process flow in person.
In addition, we also provide face-to-face on-site training and guidance according to customer needs.
To ensure the normal use of customers’ equipment, we provide 7×24-hour technical support to answer your questions at any time. XTLASER will also regularly visit customers to understand the usage of the equipment and provide further technical guidance and support.
We are committed to providing customers with high-quality training services to ensure that you can fully master the operating skills of laser cutting machines and improve production efficiency and product quality. If you have any questions about training, please feel free to contact us.
Oxygen and nitrogen are the most common. Nitrogen is mainly used to cut stainless steel, aluminum, brass, etc., and oxygen is mainly used to cut carbon steel.
